Our Company

Nothing costs you more than when a customer spreads the word about a bad experience with your company, or an employee interacts with clientele in a way inconsistent with your brand or image.

Cirrus Marketing Intelligence is a premiere mystery shopping and customer experience management company who helps you keep tabs on public and internal opinion and actions so that you can maintain the right company image through set standards, ongoing training, reward programs, and quality assurance.

A trusted resource for Mystery Shopping for over 20 years

Cirrus Marketing Intelligence is a nationwide customer experience management company based in Anaheim, California specializing in mystery shopping, competitor market research, satisfaction surveys, and other business intelligence services. Since 1993, we’ve reported on more than 1.5 million experiences from over 100,000 shoppers for companies of all sizes — from national firms like IKEA and Toyota to local companies and startups. They keep coming back because we help them grow, enhance their service, protect their images, and fine-tune their workforces.

Prestigious Mystery Shoppers Providers Association

As a long-time member of the Mystery Shoppers Providers Association, the largest professional trade association in the world, we are among an elite group of companies that consistently demonstrates high ethical and professional standards. Membership also connects us to professional resources and technology, industry trends and data, and specialized tools that keep us on the forefront and enhance our service to you.

Respected Marketing Intelligence Knowledge

In addition to 20 years of marketing research expertise, Cirrus is a licensed and insured private investigative agency (CA P.I. License #22047), bringing an extra element of investigative knowledge and perspective to our services.