Our People

Monnie Howard

Founder and CEO - Director of Client Services

In 1993, I took my expertise in program management, financial advising, and quality control — gleaned from a career at Hughes Aircraft Corporation — plus a three-year internship with a private investigation firm, and built a mystery shopping company that would do what few others at the time did: deliver what it promised. Working in a highly competitive and demanding environment such as aerospace, allowed me to understand what worked and what didn’t. I learned to listen and lead with respect, rather than with an agenda.

What I Do Best:

I listen more than I speak.

What No One Knows:

I am a former contestant on the Price is Right.

Words To Live By:

ALWAYS follow your instincts...otherwise you may lose the showcase!

Debbie Depew

Director of Account Management

What I Do Best:

Constant team communication and immediate action, nothing is in my inbox for more than 30 minutes!

What No One Knows:

I love all things Hugh Laurie, and I'm freaked out by Abe Lincoln.

Words To Live By:

“What lies behind us and what lies before us are tiny matters compared to what lies within us.”—Oliver Wendell Holmes

Danielle Williams

Account Management

What I Do Best:

I make sure I understand my client’s expectations and ALWAYS exceed them.

What No One Knows:

I hit the snooze button “7” times every morning and I still sleep with a stuffed animal.

Words To Live By:

No regrets only abundant life!

Ana Chavez

Account Management

What I Do Best:

My clients can always expect diligence and professionalism.

What No One Knows:

I play Barbie’s with my little sister!

Words To Live By:

Everything happens for a reason.

Nicole Williams

Account Management

What I Do Best:

I work well under pressure and can always be counted on as a straightforward team player.

What No One Knows:

I hate feet.

Words To Live By:

Don’t sweat the small stuff!

Bristin DeLeon

Shopper Liaison / Account Management

What I Do Best:

Patience, patience, patience!

What No One Knows:

I drink Iced Tea everyday and changed my major in college 5 times.

Words To Live By:

Dream as if you'll live forever, live as if you'll die tomorrow.

Lauren Alex

Director of Field Management

What I Do Best:

I accept the fact that I do not have just a 9-5 job!

What No One Knows:

I have an irrational fear of mayonnaise and Angels.

Words To Live By:

Dare to stand out!

Jenna Eliz

Field Administrator

What I Do Best:

I exhaust every possibility and resource until I am sucessful at fulfilling my assigned tasks.

What No One Knows:

I still watch teletubbies.

Words To Live By:

Don’t be afraid of moving slowly, be afraid of standing still!

Craig Howard

Director of Quality Assurance

What I Do Best:

I always keep in mind quality demands adaptation to each individual client expectation.

What No One Knows:

I wanted to be a weatherman.

Words To Live By:

Be a yardstick of quality. Some people aren't used to an environment where excellence is expected.

Jeffrey O’Malley

Quality Assurance Editor

What I Do Best:

I bring reality and actuality to each report I edit.

What No One Knows:

I sing in the shower and use a shampoo bottle as a mic.

Words To Live By:

Failure is not an option!

Amanda Newkirk

Quality Assurance Editor

What I Do Best:

I help the shoppers express their ideas clearly, with good judgment, creativity and truth.

What No One Knows:

I enjoy bird watching.

Words To Live By:

Quality means doing it right when no one is looking.

D'Anna Watson

Human Resources

What I Do Best:

Double as a lunch-time therapist!

What No One Knows:

I secretly want to be a redhead.

Words To Live By:

When one door closes another door opens.

Bill Depew

Information Technology

What I Do Best:

I work in a way that my presence is never felt.

What No One Knows:

I want to drive NASCAR and work for Hendrick Motorsports.

Words To Live By:

Take out the fortune before you eat the cookie.