Selfstorage.com is SERIOUS about customer service!

Selfstorage.com is SERIOUS about customer service!

November 10, 2011

Zappos, Amazon and Overstock.com are internet companies who are leaders in providing outstanding customer service to their customers. MOVE OVER (no pun intended!), selfstorage.com should be added to this prestigious list of internet companies who provide OUTSTANDING customer service.

In an effort to reach more potential self-storage clients, I contacted selfstorage.com about an on-line presence for our company. Things began with a speedy call back from one of their sales representatives. Allison was pleasant, helpful and most importantly took her time to explain all of my options. After deciding on which advertising level was best for our needs, I gave the sales representative the word to proceed.

Usually at this point you are left to fend for yourself, but not by selfstorage.com. I was contacted EXACTLY at the time quoted by another associate to run through things with me. This could have EASILY been another reason to sell me something, but it was not! To my surprise Dan called to help (wow, the sale was booked and he still wants to help!) Dan explained that our on-line profile was completely set up, my logo was loaded, our written profile was started, and I was on my way. BUT… it did not stop there, he offered to help me navigate the site and assist with some back linking questions I had. Believe it or not, he even offered to load the back links for me if I preferred. Wow!

Being a mystery shopping company we are hypersensitive to good and bad customer service, which prompted me to write this blog entry. So many times we are reporting on bad customer service and how to improve…selfstorage.com needs no improvement. Had this been a mystery shop, their score would have been 100% plus bonus points! Their main concern was my happiness as a customer and ease of use of their website. I never felt this was a sales call…rather one company to another trying to create a lasting relationship.