The new luxury is the old luxury: customer service

The new luxury is the old luxury: customer service

June 3, 2011

Who needs plush robes and fancy freebie soaps when you have a smile? Some of the largest hotel chains in the world are electing to rethink what makes the customer happy. The economy has caused even some of the flashiest hotels to cut costs.

Good customer service can go a long way. By putting a greater focus on the things that matter…greeting with a smile, using a guest name, prompt room service, the hotel trendsetters are finding the value in what really is free! It does not cost a dime to go that extra mile. I guess we will have to find another way to stock up on those little bottles that come in handy when the empty bottle of shampoo is discovered! http://ow.ly/59JnL