Industries

It really does matter what they think. Harnessing the power of perception is critical to the success of any business no matter what the industry. For the past 20 years the Cirrus team has grown to know the mechanics of your industry and understand the importance of sector-specific driven services. Because we have made it our business to know your business, our services will invigorate performance, encourage innovation, and fuel higher levels of awareness!

Apartment_pic3a

Apartment / Multifamily

The financial success of an apartment community for property management, investment groups or independent owners, heavily depends on the ability to turn prospective renters into residents OR are you concerned about adhering to Fair Housing practices…

Criteria

  • Creating effective interest during call
  • Closing for the deposit
  • Utilizing lead follow-up
  • Fair Housing compliant

Solutions

  • Telephone Mystery Shop (audio optional)
  • On-Site Mystery Shop
  • Prospect Call Back Audit
  • Multifamily Fair Housing Mystery Shop
Auto_-_istock

Automotive Manufacturers / Dealers / Services

Vehicle manufacturers, dealers, and suppliers to the automotive industry can measure performance, improve methodologies and uphold brand promises…

Criteria

  • Creating up-sell opportunities
  • Brand compliance
  • Competitive pricing

Solutions

  • On-Site Mystery Shop
  • Digital Photo Audit
  • Telephone Pricing Audit (audio optional)
Communications_-_istock

Call Center

Training is only the first step to ensuring delivery of outstanding telephone service with every interaction…

Criteria

  • Prompt call pick-up / call control
  • Customer concerns
  • Efficient problem solving

Solutions

  • Telephone Mystery Shop (audio optional)
  • Customer IVR Survey
  • Targeted Mystery Shop
Convenience_-_istock

Convenience Store / Gas Station

A “one-stop-shop” experience should be quick and efficient without sacrificing quality of service, product availabilty or customer safety…

Criteria

  • Product stock levels / pricing
  • Prompt service / cleanliness
  • Brand compliance

Solutions

  • Product Stock Audit
  • On-Site Mystery Shop
  • Digital Photo Audit
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Fitness / Spa

Maintaining a customer-centric, visually appealing and motivating fitness club experience is critical in the highly competitive world of health retail…

Criteria

  • Creating up-sell opportunties
  • Meeting member health goals
  • Equipment compliance

Solutions

  • On-Site Mystery Shop
  • Customer IVR Survey
  • Safety Compliance Audit
Hotel_-_istock

Hotel / Resort

Creating lasting impressions and maintaining impeccable service standards for the guest dictates a multi-faceted approach to customer experience measurement…

Criteria

  • Reservation processes / Sales technique
  • Housekeeping standards
  • Competitor intelligence

Solutions

  • Telephone Mystery Shop (audio optional)
  • On-Site Mystery Shops
  • Competitor price/service audits
Theatre_-_istock

Movie Theatre / Theme Park

Whether it’s catching a Sunday matinee or a fun filled day at the amusement park, the very nature of the industry dictates providing the perfect entertainment experience…

Criteria

  • Pre-visit telephone inquiry
  • Restroom conditions
  • Brand compliance

Solutions

  • Telephone Mystery Shop (audio optional)
  • On-Site Mystery Shop
  • Digital Image Audit
Restaurant_-_istock

Restaurants / Casual Dining / Quick Serve

Whether your goals are maintaining fine dining excellence or exceeding last month’s drive-thru wait times, being and staying connected to these realities are possible…

Criteria

  • Server attitude / Attentiveness
  • Drive-thru expediency
  • Brand compliance

Solutions

  • On-Site Mystery Shop
  • Timing Audit
  • Digital Image Audit
Retail_-_istock1

Retailers

Retailers have experienced unprecedented challenging times due to the economy. Staying connected to your customer’s every desire has a whole new meaning…

Criteria

  • Employee engagement
  • Brand compliance
  • Price matching

Solutions

  • On-Site Mystery Shop
  • Digital Photo Audit
  • Competitor Price Audit
Self-storage_-_istock

Self-storage

Looking to assess the effectiveness of your self storage on-site management staff? Move-in specials and advertising is only the beginning to ensuring occupancy is at its highest…

Criteria

  • Telephone sales technique
  • Understanding of storage needs
  • Brand compliance

Solutions

  • Telephone Pricing Audit (audio optional)
  • On-Site Mystery Shop
  • Digital Image Audit
Grocery_-_istock1

Supermarkets / Drug Stores

Staying competitive demands the need to delight — not just satisfy. Customers are your fair-weathered friend, it’s your responsibility to be loyal to them…

Criteria

  • Speed of service
  • Competitive product pricing
  • Branding material compliance

Solutions

  • On-Site Mystery Shop
  • Competitive Pricing Audit
  • Digital Image Audit
Time_share_-_istock_1

Timeshare

Over the past decade trends have shown vacationers are more often investing in timeshares and viewing ownership as a viable and economical option for future vacations. Is your sales staff ready…

Criteria

  • Effective telephone interaction
  • Professional sales technique
  • Competitor price comparison

Solutions

  • Telephone Pricing Audit (audio optional)
  • On-Site Mystery Shop
  • Competitor Price Audit