INDUSTRY EXPERTISE sets us apart! But wait, we’ve also partnered with a varied number of other industries as well — some even verging on obscure (call us, we’ll talk!). So take our years of experience, marry it with our exclusive custom project approach, and the result is? Fresh ideas and breakthrough business insights JUST for YOU. We confidently serve ALL industries, and specialize in the below sectors:
Apartment / Multifamily / Real Estate
The financial success of an apartment community for property management, investment groups or independent owners heavily depends on the ability to turn prospects into residents.
LET’S MEASURE
Telephone Skills
On-Site Skills
Follow-Up Skills
Lead Utilization
Fair Housing Compliance
apartment mystery shop
Recorded Telephone Calls
In-Person or Virtual Evaluation
After-Hours Call Back Audit
Fair Housing Audit
Automotive / Dealership
Vehicle manufacturers, dealers, and suppliers to the automotive industry can measure performance, improve methodologies and uphold brand promises…
LET’S MEASURE
Up-sell opportunities
Brand Compliance
Competitive Pricing
automotive mystery shop
Recorded Telephone Calls
In-Person or Virtual Evaluation
Digital Photo Audit
CALL CENTER
Training is only the first step to ensuring delivery of outstanding telephone service with every interaction…
LET’S MEASURE
Call Control
Customer Concerns
Efficient Problem Solving
call center mystery shop
Recorded Telephone Calls
Customer IVR Survey
Targeted Evaluation
Gas Station / Convenience Store
A “one-stop-shop” experience should be quick and efficient without sacrificing quality of service, product availability or customer safety…
LET’S MEASURE
ProducT Stock Levels
Prompt Service
Brand Compliance
GAS/STORE MYSTERY SHOP
Product Stock Audit
In-Person Evaluation
Digital Photo Audit
Grocery
Staying competitive demands the need to delight — not just satisfy. Customers are your fair-weathered friend, it’s your responsibility to be loyal to them…
LET’S MEASURE
Speed of Service
Competitive Pricing
Branding Compliance
grocery mystery shop
In-Person Evaluation
Competitive Pricing Audit
Digital Image Audit
Hospitality / Resort / Spa
Creating lasting impressions and maintaining impeccable service standards for the guest dictates a multi-faceted approach to customer experience measurement…
LET’S MEASURE
Reservation Processes / Sales Technique
Housekeeping Standards
Competitor Intelligence
Hospitality mystery shop
Recorded Telephone Calls
In-Person Evaluation
Competitor Pricing Audits
Movie Theatre / Trailer Checks
Whether it’s catching a Sunday matinee or a fun filled day at the amusement park, the very nature of the industry dictates providing the perfect entertainment experience…
LET’S MEASURE
Pre-Visit Telephone Skills
Restroom Conditions
Brand Compliance
theatre mystery shop
Recorded Telephone
In-Person Evaluation
Digital Image Audit
Restaurant / Fast Casual / Full Service
Whether your goals are maintaining fine dining excellence or exceeding last month’s drive-thru wait times, being and staying connected to these realities are possible…
LET’S MEASURE
Server Attentiveness
Drive-Thru Timings
Brand Compliance
dining mystery shop
In-Person Evaluation
Timing Audit
Digital Image Audit
RETAIL
Retailers have experienced unprecedented challenging times due to the economy. Staying connected to your customer’s every desire has a whole new meaning…
LET’S MEASURE
Employee Engagement
Brand Compliance
Price Matching
retail mystery shop
In-Person Evaluation
Digital Photo Audit
Competitor Price Audit
SELF-STORAGE
Looking to assess the effectiveness of your self storage on-site management staff? Move-in specials and advertising is only the beginning to ensuring occupancy is at its highest…
LET’S MEASURE
Telephone Sales Technique
Storage Needs Assessment
Brand Compliance
self-storage mystery shop
Telephone Pricing Audit (audio optional)
Customer Service Evaluation
Digital Image Audit
