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Industries
It really does matter what they think. Harnessing the power of perception is critical to the success of any business no matter what the industry. For the past 18 years the Cirrus team has grown to know the mechanics of your industry and understand the importance of sector-specific driven services. Because we have made it our business to know your business, our services will invigorate performance, encourage innovation, and fuel higher levels of awareness!
Apartment / Multifamily
The financial success of an apartment community for property management, investment groups or independent owners, heavily depends on the ability to turn prospective renters into residents OR are you concerned about adhering to Fair Housing practices…
Criteria
- Creating effective interest during call
- Closing for the deposit
- Utilizing lead follow-up
- Fair Housing compliant
Solutions
- Telephone Mystery Shop (audio optional)
- On-Site Mystery Shop
- Prospect Call Back Audit
- Multifamily Fair Housing Mystery Shop
Automotive Manufacturers / Dealers / Services
Vehicle manufacturers, dealers, and suppliers to the automotive industry can measure performance, improve methodologies and uphold brand promises…
Criteria
- Creating up-sell opportunities
- Brand compliance
- Competitive pricing
Solutions
- On-Site Mystery Shop
- Digital Photo Audit
- Telephone Pricing Audit (audio optional)
Call Center
Training is only the first step to ensuring delivery of outstanding telephone service with every interaction…
Criteria
- Prompt call pick-up / call control
- Customer concerns
- Efficient problem solving
Solutions
- Telephone Mystery Shop (audio optional)
- Customer IVR Survey
- Targeted Mystery Shop
Convenience Store / Gas Station
A “one-stop-shop” experience should be quick and efficient without sacrificing quality of service, product availabilty or customer safety…
Criteria
- Product stock levels / pricing
- Prompt service / cleanliness
- Brand compliance
Solutions
- Product Stock Audit
- On-Site Mystery Shop
- Digital Photo Audit
Fitness / Spa
Maintaining a customer-centric, visually appealing and motivating fitness club experience is critical in the highly competitive world of health retail…
Criteria
- Creating up-sell opportunties
- Meeting member health goals
- Equipment compliance
Solutions
- On-Site Mystery Shop
- Customer IVR Survey
- Safety Compliance Audit
Hotel / Resort
Creating lasting impressions and maintaining impeccable service standards for the guest dictates a multi-faceted approach to customer experience measurement…
Criteria
- Reservation processes / Sales technique
- Housekeeping standards
- Competitor intelligence
Solutions
- Telephone Mystery Shop (audio optional)
- On-Site Mystery Shops
- Competitor price/service audits
Movie Theatre / Theme Park
Whether it’s catching a Sunday matinee or a fun filled day at the amusement park, the very nature of the industry dictates providing the perfect entertainment experience…
Criteria
- Pre-visit telephone inquiry
- Restroom conditions
- Brand compliance
Solutions
- Telephone Mystery Shop (audio optional)
- On-Site Mystery Shop
- Digital Image Audit
Restaurants / Casual Dining / Quick Serve
Whether your goals are maintaining fine dining excellence or exceeding last month’s drive-thru wait times, being and staying connected to these realities are possible…
Criteria
- Server attitude / Attentiveness
- Drive-thru expediency
- Brand compliance
Solutions
- On-Site Mystery Shop
- Timing Audit
- Digital Image Audit
Retailers
Retailers have experienced unprecedented challenging times due to the economy. Staying connected to your customer’s every desire has a whole new meaning…
Criteria
- Employee engagement
- Brand compliance
- Price matching
Solutions
- On-Site Mystery Shop
- Digital Photo Audit
- Competitor Price Audit
Self-storage
Looking to assess the effectiveness of your self storage on-site management staff? Move-in specials and advertising is only the beginning to ensuring occupancy is at its highest…
Criteria
- Telephone sales technique
- Understanding of storage needs
- Brand compliance
Solutions
- Telephone Pricing Audit (audio optional)
- On-Site Mystery Shop
- Digital Image Audit
Supermarkets / Drug Stores
Staying competitive demands the need to delight — not just satisfy. Customers are your fair-weathered friend, it’s your responsibility to be loyal to them…
Criteria
- Speed of service
- Competitive product pricing
- Branding material compliance
Solutions
- On-Site Mystery Shop
- Competitive Pricing Audit
- Digital Image Audit
Timeshare
Over the past decade trends have shown vacationers are more often investing in timeshares and viewing ownership as a viable and economical option for future vacations. Is your sales staff ready…
Criteria
- Effective telephone interaction
- Professional sales technique
- Competitor price comparison
Solutions
- Telephone Pricing Audit (audio optional)
- On-Site Mystery Shop
- Competitor Price Audit