Services

You need data to keep your finger on the pulse of your company and to make intelligent decisions about your products, services, customers, and employees. Cirrus delivers. Through mystery shopping, surveys, reporting, and more, we help you devise a strategic plan based on your objectives and provide all the services you need to achieve them. Here are a few of the things you can expect:

  • No set-up fees, no long-term contracts.
  • A dedicated Account Manager who will partner with you to launch and maintain your program.
  • Customized evaluations and surveys based on your company criteria.
  • Nationwide coverage of qualified shoppers who are commissioned to execute all shops/audits with 100% accuracy.
  • Instant access to graphical and statistical reporting based on mystery shopping results or surveys.
  • Data analysis and executive reporting.
     

Intelligent Solutions

Mystery Shopping

Mystery Shopping

Our carefully chosen on-site mystery shoppers objectively gather information about various aspects of your business such as product quality, customer service delivery or facility appearance. Based on your company goals and expectations, our shoppers are commissioned to listen, look, observe, interact and report back a detailed accounting of their experience.

Telephone Mystery Shopping (Recorded or Non-Recorded)

Telephone Mystery Shopping (Recorded or Non-Recorded)

Mystery shopping by telephone can evaluate key components of your staff’s ability to display proper telephone courtesy, problem solving skills, and selling technique. Recorded or non-recorded evaluations are delivered in convenient digital format imbedded directly in the evaluation. For any evaluations requiring two-party consent mandated by federal law, we can assist in ensuring those requirements are appropriately met.

Competitor Intelligence

Competitor Intelligence

This fact-gathering service can help identify risks or potential opportunities through examination of your competitor. In the process, we define, gather, analyze, and distribute competitive intelligence about products, customers, competitors, and other aspects that support executives and managers in making strategic decisions.

Compliance Audits

Compliance Audits

Qualified representatives conduct compliance audits for the purposes of tracking merchandise availability or display presentation, pricing accuracy, food service quality etc. We also conduct more sensitive audits in conjunction with a licensed private investigator for legal compliance issues such as alcohol, tobacco etc.

Customer Interactive Voice Response Surveys

Customer Interactive Voice Response Surveys

IVR surveys enable actual customers to quickly complete a survey through recorded responses via telephone or on-line of their real life experiences, opinions, or factual information.

Customer Intercept / Exit Interviews

Customer Intercept / Exit Interviews

A “before” or “after” transaction survey focusing on actual customer opinion or other pertinent information before or directly after the customer’s experience. Used for collecting customer feedback, choices, satisfaction levels, and perceptions of your company and staff.

Crisis Management Team Assistance

Crisis Management Team Assistance

Through our network of shoppers and field representatives, we can provide timely and ongoing feedback to your organization that can help quickly fix in-store problems relating to tainted or expired products on display, incorrect packaging, and other safety, quality, or branding issues.

Digital Image Audits

Digital Image Audits

Using digital photography, we help you verify and evaluate compliance of branding, re-branding or de-branding, product and point-of-purchase materials placement, location image and appearance, safety, and competitive intelligence.

Incentive Mystery Shop and Reward

Incentive Mystery Shop and Reward

Immediate reward delivered directly from the mystery shopper. Instant recognition is bestowed by the shopper to an individual employee or team of employees for outstanding performance. Great morale booster!

Satisfaction Surveys

Satisfaction Surveys

Customer / Employee Satisfaction, Opinion, Attitude, Engagement, and Organizational Assessment Surveys are all tools that measure and improve loyalty and commitment. The resulting data helps you to boost organizational productivity, positively affect your organization’s top and bottom lines, and measure and improve various relationships within your organizations.

Web Surveys

Web Surveys

Web surveying is an expediant and affordable method of gathering business intelligence. We can design and launch surveys using existing customer database or conduct focus group surveying with specfic demographic parameters.